Results of the VdFS user survey – Thank you for your feedback!

Dear beneficiaries,

Over the summer, we asked for your feedback on our digital and face-to-face services – from MyVdFS and the works registration form to our support services. We were delighted with the response: 352 of you took the time to take part. A heartfelt thank you for that!

Key findings

The feedback indicates a very high level of satisfaction: on average, you rated VdFS services at 4.4 out of 5 points, with 88 per cent awarding the top two marks. The response to the question of whether you would recommend VdFS to others was also overwhelmingly positive – 9 out of 10 respondents said they would.

The most frequently used features are logging into the MyVdFS member portal (97 per cent) and the digital worksite registration (72 per cent). Two-thirds of participants experienced no difficulties whatsoever. Where issues did arise, these mainly concerned registration, filling in forms and the transparency of the processing status – and this is precisely where we intend to focus our efforts.

What we’ve learnt from your feedback

The most common requests were for step-by-step guides and a more transparent processing status, followed by shorter forms and a better mobile experience. We’re treating these points as clear priorities for the further development of our digital services.

A big thank you also to everyone who left detailed feedback and words of encouragement for our support team in the free-text fields – we’re happy to pass these on!

The winners of our prize draw

We raffled off three non-stop cinema subscriptions amongst all participants who voluntarily provided their email address. The winners of the 12-, 8- and 4-month subscriptions have already been notified personally by email. Congratulations, and we hope you enjoy your cinema visits!

Your feedback helps us to continuously improve our services – thank you very much for taking the time to share it with us!